Group Leader

ServiceMax

Full-time Top Executives
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Location
India, India, India
Posted
July 24, 2026

Job Description

Completes store operational requirements by scheduling and assigning partners;
following up on work results. Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements. Maintains and models a calm demeanour during periods of high volume or unusual events. Continues to keep store operating to standard and sets a positive example for the shift team Exhibits a willingness and desire to share coffee knowledge and stories with others Displays a customer first attitude by training and holding partners accountable for delivering legendary customer service. Solicits feedback from the customers Supervisory Responsibilities: Interviewing & training partners, planning, assigning and directing work Regular interaction/ review with the team Encourage team to take independent decisions Conduct goal setting Developing strategic and operational plans for the work group, managing execution...