Governance, Operations Manager

Full-time Operaciones y administración de empresas

Responsibilities

• Own end-to-end governance processes related to contracts and Statements of Work (SOWs) management
• Drive governance compliance by ensuring accurate and complete data within internal systems
• Lead Governance Metric Reporting, including preparing insights for Daily Standups, analyzing trends, and proactively flagging risks with recommendations
• Oversee process improvement initiatives by identifying gaps, implementing improvements, and driving adoption and enforcement
• Strengthen documentation and support process improvement by addressing key process and documentation gaps
• Support Governance Deal Reviews through analysis of contracts and Statements of Work (SOWs) to ensure alignment with governance standards
• Coordinate across Subscriber Success, Finance, and other cross-functional stakeholders to ensure alignment and execution
• Independently escalate risks and issues to appropriate stak...