Globe At Home Postpaid Base Management Manager

Full-time Other

Overview

Role: GAH Postpaid Base Management Manager. Leads the development and execution of strategies to grow customer value among the existing Postpaid Base through monetization, engagement, and retention initiatives, ensuring lifecycle interventions deliver customer satisfaction and maximize revenue per user.

Responsibilities

• Grow the GAH Postpaid business by maximizing customer value among existing subscribers through upsell, retention, and engagement initiatives.
• CUSTOMER ANALYTICS & INSIGHTS
  • Drive weekly dashboarding and customer insighting.
  • Consolidate base performance metrics across monetization and engagement.
  • Conduct complex exploratory studies to identify correlations between business drivers and customer behavior (product experience, customer interests, willingness to buy).
  • Integrate diverse information and dashboards for internal departments to update market profiles and create game plan...