Location
acapulco, guerrero, Mexico
Posted
July 10, 2026
Job Description
Global Supplier Helpdesk provides high-quality, globally coordinated support to suppliers and internal stakeholders. Serving as the primary point of cont
- Supplier Support & Inquiry Management: Serve as the frontline contact for supplier inquiries via phone and ticketing systems. Triage, categorize, and route tickets to appropriate internal teams when necessary.
- 4 days On Site in GTBC Ford México (Naucalpan, México)
- Issue Resolution: Troubleshoot and resolve supplier issues related to payment queries by coordinating closely with Accounts Payable, Purchasing, and Plant who books the receipts.
- SLA & Ticket Tracking: Monitor and meet defined TAT of 2 business days for response. Proactively track ticket status, elevate delays, and drive timely resolutions.
- Documentation & Continuous Improvement: Maintain and update the team knowledge base, Standard Operating Procedures (SOPs), and FAQs. Identify opportunities for process optimizati...