Job Description
Position overview:
The Customer Experience Global QA Manager supports Non-Strategic Global Programs Operations by developing strategies, understanding performance gaps and operational needs to help drive sustained performance across all supported regions. This role enables standardization of quality processes across geographies while customizing what is necessary based on business and client requirements.
The position facilitates alignment with client stakeholders and establishes standard quality processes and frameworks across Lines of Business and regions. Oversees Customer Experience Senior Team Leaders, Team Leaders, and Quality functions to ensure tasks and responsibilities are carried out effectively and efficiently.
The Global QA Manager is responsible for final analysis, review, and approval of recommendations aimed at improving operational quality performance and maintaining high Customer Experience standar...