Global Operations Centre Controller

full-time Operations Specialties Managers

Job Description

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes:

• Alarm and CCTV monitoring all global offices and events
• Assessing incidents calmly and effectively, escalating and coordinating responses in line with procedures
• Professionally, quickly and compassionately handle calls/Slack messages reporting security/safety events, including P0 incidents, protesters, harassment/assault (onsite and offsite), elevator entrapment, fire, unauthorised access and many more incidents
• Ensuring compliance with operational, regulatory, and client‑specific security processes
• Supporting emergency and business‑continuity protocols, including incident management, evacuations, and critical response coordination
• Maintaining constant vigilance, accurately recording incidents, and proactively reducing risk and disruption
• Completing detailed logs, reports...