Location
florenceville bristol, nb, Canada
Posted
July 09, 2026
Job Description
Lead the transformation of global IT operations as the IT Operations Manager. Drive a shift to an AI-driven model while ensuring accountability in service delivery.
In this strategic role, you will oversee a major digital transformation, moving operations from reactive to proactive. With 10+ years in IT Operations and a deep understanding of AIOps, you will implement Zero Ops principles and manage relationships with global vendors. Your leadership will significantly impact our future operational excellence.
Key Responsibilities:
• Lead vendor governance to ensure SLA accountability
• Drive autonomous workflows and proactive incident prevention
• Act as the accountability point for IAM, Desk, and Infrastructure
Requirements:
• 10+ years in IT operations/service delivery leadership
• 3+ years managing complex, global projects
• Proven matrix management experience
• Expertise in AI-driven service platforms (e...
In this strategic role, you will oversee a major digital transformation, moving operations from reactive to proactive. With 10+ years in IT Operations and a deep understanding of AIOps, you will implement Zero Ops principles and manage relationships with global vendors. Your leadership will significantly impact our future operational excellence.
Key Responsibilities:
• Lead vendor governance to ensure SLA accountability
• Drive autonomous workflows and proactive incident prevention
• Act as the accountability point for IAM, Desk, and Infrastructure
Requirements:
• 10+ years in IT operations/service delivery leadership
• 3+ years managing complex, global projects
• Proven matrix management experience
• Expertise in AI-driven service platforms (e...