Location
madrid, kingdom of spain, Spain
Posted
July 07, 2026
Job Description
Osapiens is seeking a Head of Support to lead and scale their global support organization in Madrid, overseeing a team of 30+ agents. This role requires proven leadership in B2 B Saa S environments and a strong focus on improving customer experience. The ideal candidate will establish KPIs, develop long-term strategies, and drive efficiency through automation and self-service tools. Strong collaboration with engineering and product teams is key to ensuring a seamless customer support experience. #J-18808-Ljbffr