Global Customer Service Complaints Investigator Lead

Full-time other-general

The Global Industry Customer Service (GiCS) Application Unit is seeking a Complaints Investigator to lead investigations related to Culture Media and Accellix product lines used majorly by pharmaceutical customers. This role is critical to ensuring customer satisfaction, supporting bioMérieux’s commercial success, and driving continuous improvement. The position operates in a highly technical, regulated, and results-driven environment, requiring strong collaboration across internal teams and external stakeholders. This role is instrumental in driving the investigation leadership and effective complaint management.

Operating in a highly technical and regulated environment, the GiCS Investigator ensures end-to-end ownership of complex investigations, drives cross-functional alignment, and resolves customer issues into actionable improvements across the organization.
Primary Duties

+ Review, evaluate & solve customer complaints in compliance with internal poli...