German-Speaking Customer Experts for a Web shop - Work In Greece

Full time Information and Record Clerks

Mercier Consultancy MD is seeking motivated German-Speaking Customer Experts to join our team supporting a leading web shop in Greece. In this role, you will provide exceptional customer service to German-speaking customers, assisting them with inquiries related to online shopping, orders, returns, and product information.

Key Responsibilities

• Deliver professional and friendly customer support to German-speaking clients via phone, email, and chat regarding webshop products, orders, payments, and returns.
• Assist customers in resolving issues with orders, payment processing, delivery, and product inquiries promptly and efficiently.
• Maintain accurate records of customer communications and transactions using CRM systems.
• Collaborate with logistics, sales, and technical teams to ensure timely resolution of customer concerns.
• Stay updated on the latest promotions, product offerings, and company policies to provide accurate inform...