German-Speaking Customer Experts for a Car Company - Work In Greece

Full time Information and Record Clerks

Mercier Consultancy MD is seeking experienced German-Speaking Customer Experts to join our team supporting a reputable car company in Greece. The role involves providing exceptional customer service to German-speaking clients, assisting them with inquiries related to automotive products, services, and after-sales support.

Key Responsibilities

• Deliver high-quality customer support to German-speaking customers through phone, email, and chat regarding automotive products, services, and maintenance.
• Assist customers with product information, service scheduling, troubleshooting, and issue resolution promptly and efficiently.
• Maintain accurate records of customer interactions and case resolutions in the CRM system.
• Work closely with sales, service, and technical teams to ensure customer satisfaction.
• Stay informed about the latest car models, features, and company policies to provide comprehensive assistance.
• Provide fee...