Job Description
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee‑first process. Our vision is the same: a place where employees know they can thrive.
The Platform Adoption Specialist is responsible for performing MACD (Move, Add, Change, Delete) tasks within the Genesys Cloud platform as part of the Platform Adoption service. This role focuses on executing informal projects, independently scoping and executing configuration changes on the Genesys Cloud system, including lightweight custom IP development. The specialist manages a high volume of MACD opportunities simultaneously with minimal supervision and regularly coordinates with Platform Adoption Coordinators and occasional team members to balance and manage workload efficiently.
What You'll Be Doing
- Independently assess incoming PA requests, scope the required changes, and execute them directly in coordination with...