Job Description
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee‑first process. Our vision is a place where employees know they can thrive. The Platform Adoption Specialist is responsible for performing MACD (Move, Add, Change, Delete) tasks within the Genesys Cloud platform as part of the Platform Adoption service. This role focuses on executing informal projects. The specialist independently scopes and executes configuration changes on the Genesys Cloud system, including work up to and including lightweight custom IP development. They manage a high volume of MACD opportunities simultaneously with minimal supervision. While operating largely independently, the role involves regular coordination with Platform Adoption Coordinators and occasional collaboration with other team members to effectively balance and manage workload.
What You’ll Be Doing
- Independently assess incoming...