Location
Fort Worth, TX, United States
Posted
July 18, 2026
Job Description
Job Description
This position will serve a large healthcare client as an in-house Genesys Cloud CX Subject Matter Expert, supporting a critical contact center migration initiative. The role is responsible for designing, configuring, optimizing, and supporting the Genesys Cloud platform, including ACD routing, IVR/Architect flows, queue management, skills-based routing, workforce management, quality management, APIs, integrations, and platform administration. This individual will also support telecommunications infrastructure by troubleshooting voice and data systems, providing technical consultation, and helping establish technology standards and best practices. The ideal candidate brings extensive hands-on Genesys Cloud CX experience, experience integrating with Epic EMR, and a strong background supporting enterprise telecommunications environments, preferably within healthcare.
We are a company committed to creating diverse and inclusive environments where people can brin...
This position will serve a large healthcare client as an in-house Genesys Cloud CX Subject Matter Expert, supporting a critical contact center migration initiative. The role is responsible for designing, configuring, optimizing, and supporting the Genesys Cloud platform, including ACD routing, IVR/Architect flows, queue management, skills-based routing, workforce management, quality management, APIs, integrations, and platform administration. This individual will also support telecommunications infrastructure by troubleshooting voice and data systems, providing technical consultation, and helping establish technology standards and best practices. The ideal candidate brings extensive hands-on Genesys Cloud CX experience, experience integrating with Epic EMR, and a strong background supporting enterprise telecommunications environments, preferably within healthcare.
We are a company committed to creating diverse and inclusive environments where people can brin...