General Manager - BGV BPO Operations (Navi Mumbai)

Full-time Customer service / support

Job Description - • Manage and lead a team of 150 members with a direct span of control of 3-4. • Ensure SLA maintenance and quality assurance across operations. • Develop and implement strategic planning initiatives. • Handle crisis management and problem-solving activities. • Collaborate with senior management to align operations with business goals. • Monitor and analyze performance metrics to drive improvements. • Foster a positive work environment and team culture. • Managing Voice program from premium contact centers. Criteria's - • 12 – 16 years’ of work experience with hands-on exposure working in background verification voice proces s• Excellent Communication skills to collaborate effectively within the tea m• Experience in managing a team size of at least 150 member s• Graduate from recognized/full time colleg e• Experience in US shifts .• Excellent communication skill Work Timings - US Shifts (between 5pm to 5am) Kindly share updated CV's on