GenAI Product Dev Intern — Hybrid, AI & ML Impact

Full-time Other-General

What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

What you will be working on

The Customer Contact Centre (CCC) is a critical part of the Customer Relations Group, consisting of three key teams: Customer Correspondence Unit, Call Centre, and Performance and Operations Support Unit. The working atmosphere at CCC is friendly and collaborative, and staff are encouraged to ask questions, suggest new ideas and share opinions.

• Design and develop Generative AI solutions to enhance customer service operations, and/or solve real-life problems.
• Build and optimise Retrieval-Augmented Generation (RAG) systems to improve AI responses by incorporating our internal knowledge base and documentation. <...