GENAI CCAS Application Developer

Contract Computer Occupations

Job#: 3040933

Job Description:

GENAI CCAS Application Developer

Location: Remote

Travel: May require quarterly travel to Gaithersburg, MD

Role Overview

An opportunity is available for an early-career GenAI Application Developer to build and enhance AI-powered applications for an AWS Contact Center as a Service (CCAS) platform. This software development role focuses on conversation flow design, Amazon Connect integrations, AI service orchestration, generative AI safety, and the creation of supporting APIs and data pipelines. You will work with senior developers, UI/UX designers, and cloud engineers to implement features that improve customer experience through intelligent automation.

Key Responsibilities

Build, update, and maintain Amazon Connect contact flows, routing profiles, and queues for voice and chat channels.

Integrate Lex V2 bots into Amazon Connect flows for call deflection and self-service.

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