Location
barcelona, kingdom of spain, Spain
Posted
May 29, 2026
Job Description
The Position
Compruebe que cumple con los requisitos de habilidades para este puesto, así como con la experiencia asociada, y luego envíe su CV a continuación.
For our Global Customer Support department, we are looking for a Support and Training Specialist for our Roche Information Solutions Lab Insights Products.
Main Tasks
Technical Support: Provide high-level remote and on-site technical assistance to minimize downtime and resolve complex product issues.
Knowledge Management: Maintain, update, and share specialized product documentation and service notifications to ensure a centralized knowledge pool.
Training & Development: Design learning paths and conduct training sessions for customers, staff, and trainers, including managing certifications.
Process Optimization: Define and improve service and training workflows to enhance overall quality, efficiency, and regional cooperation.
Launch & Pilot Support: Assist in product pilots and launch pre...
Compruebe que cumple con los requisitos de habilidades para este puesto, así como con la experiencia asociada, y luego envíe su CV a continuación.
For our Global Customer Support department, we are looking for a Support and Training Specialist for our Roche Information Solutions Lab Insights Products.
Main Tasks
Technical Support: Provide high-level remote and on-site technical assistance to minimize downtime and resolve complex product issues.
Knowledge Management: Maintain, update, and share specialized product documentation and service notifications to ensure a centralized knowledge pool.
Training & Development: Design learning paths and conduct training sessions for customers, staff, and trainers, including managing certifications.
Process Optimization: Define and improve service and training workflows to enhance overall quality, efficiency, and regional cooperation.
Launch & Pilot Support: Assist in product pilots and launch pre...