GBS User Experience Manager (UX)

Full-time Other Management Occupations

GBS User Experience Manager (UX) 

GBS User Experience Manager (UX)

The purpose of this role is to shape, govern, and continuously evolve user and service experiences within entire Bayer by embedding a strong UX‑ and service‑centric mindset and perspective into how processes and collaboration practices, and capability building are designed, delivered, and improved end‑to‑end.

Acting as both a strategic UX expert and a constructive challenger, the role translates insights from the Voice of Customer, experience data, and external best practices into measurable experience improvements, enabling scalable, high‑quality services that deliver tangible business impact.

Key Responsibilities:

Own and evolve the UX strategy to align with organizational objectives, positioning experience (Employee, User and Service Experience) as a structural lever for operational success

Drive and ensure consistent, high‑quality user and service ...