GB Quality Analyst

Manulife

Full time Business Operations Specialists
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Location
Lapu-Lapu City, Central Visayas, Philippines
Posted
June 19, 2026

Job Description

Position Responsibilities:

  • Evaluate processed transactions within a defined sample size and turnaround time, ensuring compliance with both existing and newly introduced process and product guidelines.
  • Thoroughly review and assess disputes submitted by processors or stakeholders by validating supporting documentation and comparing it against original audit findings.
  • Partner with operations teams to ensure timely and effective implementation of remediation strategies addressing identified quality issues.

  • Identify opportunities for process enhancement and actively support the development and implementation of improvement initiatives.

  • Provide clear feedback and direction to teams regarding proper processing guidelines, highlighting associated risks including tax, legal, and compliance considerations.

  • Maintain and update quality-related documentation to reflect current standards and procedures.
  • Ensure all...

    • Job Details

    • Job Type
      Full time
    • Category
      Business Operations Specialists
    • Date Posted
      June 19, 2026
    • Application Deadline
      July 29, 2026