Location
kitchener, region of waterloo, Canada
Posted
July 16, 2026
Job Description
Lead exceptional operations as a Service Delivery Manager at GardaWorld in Kitchener, Ontario’s Waterloo International Airport - YKF. This role emphasizes strong leadership and operational efficiency.
In the Service Delivery Manager position, you will ensure smooth daily operations while coaching frontline teams to provide outstanding customer service. You will have the opportunity to enhance workflows and operational processes, making a meaningful impact in the airport's operational environment. Your leadership will keep the team aligned with productivity and quality targets through collaborative efforts and stakeholder engagement.
Key Responsibilities:
• Oversee daily airport operations for safety and efficiency
• Drive targets for operational performance and productivity
• Mentor frontline teams in a fast-paced setting
• Collaborate with stakeholders for improved service
• Resolve operational challenges swiftly
Req...
In the Service Delivery Manager position, you will ensure smooth daily operations while coaching frontline teams to provide outstanding customer service. You will have the opportunity to enhance workflows and operational processes, making a meaningful impact in the airport's operational environment. Your leadership will keep the team aligned with productivity and quality targets through collaborative efforts and stakeholder engagement.
Key Responsibilities:
• Oversee daily airport operations for safety and efficiency
• Drive targets for operational performance and productivity
• Mentor frontline teams in a fast-paced setting
• Collaborate with stakeholders for improved service
• Resolve operational challenges swiftly
Req...