Job Description
Gaming Chat Support
Why is this role exciting?
- Join a growing tech company supporting a fast-paced, digital-first product with global users.
- Handle chat-based customer support only — no phone calls or meetings required.
- Get hands-on with product education, including creating PowerPoints to guide users on new features.
- Enjoy shift-based work with monthly shift and meal allowances for added flexibility.
Responsibilities
- Respond to customer queries through live chat professionally.
- Provide end-to-end guidance and basic troubleshooting for users.
- Help users adopt new features by preparing simple, clear educational content (PowerPoint).
- Escalate unresolved or technical issues to the appropriate support.
- Stay updated on product changes to deliver accurate information.
Team & Reporting Structure
- Reports to: Customer Service Manager.
- Cross-functional collaboration with Product & Tech Support Teams.
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