Game Operations Coordinator

Full-time Other-General

Responsibilities

• Testing Management & Execution: Assist in the daily execution and tracking of global Beta test phases. Responsibilities include screening tester applications, distributing test builds, tracking NDA compliance, and fulfilling tester rewards.
• Community & User Management: Support the day-to-day operations of global communities (e.g. Discord). Assist in handling global player inquiries and customer support tickets, following established guidelines for response and escalation workflows.
• Localization Coordination: Assist in tracking and coordinating the translation, proofreading, and implementation of multilingual operational content (e.g., emails, announcements, user agreements). Collaborate with relevant teams to ensure global content is accurate and published on schedule.
• Data Analysis & Feedback Loop: Assist in collecting and organizing player feedback and customer support data. ...