Location
kuala lumpur, kuala lumpur, Malaysia
Posted
July 12, 2026
Job Description
Responsibilities
- Perform a first line control role in the daily NAV production.
- Review exceptions raised and resolve up to those applicable to role responsibility.
- Escalate those not applicable timely to supervisor.
- Develop strong client relationships, resolving client queries timely and accurately.
- Proactively ensure the attainment of SLAs/KPIs, escalating any issues as required.
- Champion a culture of collaboration with cross-functional teams to ensure successful delivery of client requirements.
- Own and take responsibility for issues and resolution to closure.
- Monitor errors, complaints and near misses, recording in the Incident log as appropriate.
- Ensure documentation exists for any client-specific procedures.
- Act as technical and knowledge resource to the team/business unit.
- Participate in the development, testing and implementation of new systems and products. <...