Fullstack software engineer (x/f/m) - care expert copilot
Alan
Job Description
About the Role Alan's Support Area builds smart products that deliver scalable customer service to over 1 M members.
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You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.
Responsibilities Develop and maintain scalable software systems that power AI‐driven customer support.
Build and improve the cockpit and tooling for human experts to supervise, route requests, surface relevant context, and draft responses.
Collaborate with product and design teams to translate requirements into high‐quality, maintainable code.
Mentor junior engineers and influence product direction.
Qualifications 5+ years of experience building scalable software systems.
Full‐stack experi...