Location
bilbao, país vasco, Spain
Posted
July 20, 2026
Job Description
About the Role
Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.
Responsibilities
- Develop and maintain scalable software systems that power AI‑driven customer support.
- Build and improve the cockpit and tooling for human experts to supervise, route requests, surface relevant context, and draft responses.
- Collaborate with product and design teams to translate requirements into high‑quality, maintainable code.
- Mentor junior engineers and influence product direction.
Qualifications
- 5+ years of experience building scalable software systems.
- Full‑stack experience (backend and frontend).
- Strong problem‑solvin...