Location
sydney, cape breton regional municipality, Canada
Posted
July 16, 2026
Job Description
POSITION OVERVIEW
MCI is a leading tech‑enabled business services company with a global call‑center footprint. We offer Customer Experience (CX), Business Process Outsourcing (BPO), and Any‑as‑a‑Service (XaaS) cloud solutions across a range of industries, including healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services. Our culture supports continuous learning and meaningful career growth.
RESPONSIBILITIES
- Make outbound calls to prospective customers.
- Present products and services confidently and professionally.
- Identify customer needs and recommend appropriate solutions.
- Build rapport and maintain positive customer relationships.
- Meet or exceed individual sales goals and performance metrics.
- Accurately document customer interactions.
- Follow all sales scripts, compliance guidelines, and company policies.
- Collaborate with team members ...