Front Office/Resident Supervisor, Hotel (ID: 704641)

Full-time Other-General

Brief Summary:
Join a dynamic team that prioritizes exceptional guest experiences. This role demands strong leadership in managing front office operations while ensuring outstanding service delivery.

Responsibilities

• Supervise front office associates and guest service personnel.
• Oversee efficient check‑in/check‑out processes and manage reservations.
• Address escalated guest complaints and resolve service issues effectively.
• Monitor lobby operations and coordinate with housekeeping, concierge, and other departments to fulfill guest requests.
• Train, mentor, and evaluate the performance of front office staff.
• Maintain service standards, grooming, and adherence to hotel policies.
• Prepare shift reports and communicate operational updates to management.

Requirements

• Minimum Diploma in Hospitality, Tourism, or Business Management is preferred.
• WSQ certifications in Hotel Operations...