Front Office Supervisor
Townsend Management Company, LLC
Full-time
Supervisors of Office and Administrative Support Workers
Location
Birmingham, Michigan, United States
Posted
July 21, 2026
Job Description
RESPONSIBILITIES: Provide courteous guest service by responding promptly and efficiently to inquiries, directions, requests, complaints, and by accurately processing guest mail and messages.
Assists guests upon arrival and departure, handling check-in and check-out procedures.
Direct incoming phone call requests to the correct phone extensions.
Take reservations when reservations agent is not scheduled.
Oversee front desk staff and ensure that duties are completed in accordance with established policy and procedure.
Assist in on-going training.
Assist with schedule for the Front Desk.
Assume duties for the Director of Front Office Operations when gone.
Review expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
Send faxes as needed Print daily and pre shift reports Perform Bucket Checks during shift BENEFITS Success Coach every Thurs...
Assists guests upon arrival and departure, handling check-in and check-out procedures.
Direct incoming phone call requests to the correct phone extensions.
Take reservations when reservations agent is not scheduled.
Oversee front desk staff and ensure that duties are completed in accordance with established policy and procedure.
Assist in on-going training.
Assist with schedule for the Front Desk.
Assume duties for the Director of Front Office Operations when gone.
Review expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
Send faxes as needed Print daily and pre shift reports Perform Bucket Checks during shift BENEFITS Success Coach every Thurs...