Front Office Supervisor

Full-time Management & Operations

Front Office Supervisor

At Hilton Birmingham Metropole you’ll supervise daily front office operations, spreading light and warmth by delivering memorable guest experiences.

Location and Overview

The Hilton Birmingham Metropole is a 790‑bedroom hotel in Birmingham’s NEC area, close to Birmingham International train station. With 3 food & beverage outlets and over 30 meeting spaces, this hotel is a hive of activity.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check‑ins, check‑outs, and guest service delivery.
• Lead day‑to‑day team operations: Create team schedules, assign tasks, lead pre‑shift meetings, and provide training, guidance, and in‑the‑moment feedback.
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.
• Manage lobby flo...