Front Office Shift Leader

Full-time Management & Operations

Front Office Shift Leader

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!

Responsibilities

• Supervise guest services team: Lead team members in performing all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience.
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre‑shift meetings, and provide training, guidance, and in‑the‑moment feedback; advise team of any special events and VIP guests and maximise sales revenue through up‑selling and marketing programs.
• Oversee guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.
• Manage special projects: Lead department initiatives or ad‑hoc assignments.

Qualif...