Job Description
Job Opportunity
Homma Talent is a specialized hospitality recruitment agency whose vision is to bridge the gap in the hospitality industry's labor shortage in the U.S. by creating a better future for Mexican and Canadian talent.
A modern luxury oceanfront resort in Marathon with stunning views from every room, seeks an experienced Front Office Manager to lead guest services and ensure seamless arrivals, departures, and overall guest satisfaction. Key Responsibilities: Oversee all Front Desk, guest services, and front office operations. Lead, coach, and develop the front desk team to deliver personalized, high-touch service. Manage daily shift operations, room inventory, and guest accounts. Handle escalated guest concerns and maintain high satisfaction scores. Collaborate with Housekeeping, Reservations, and other departments for efficient operations. Monitor performance metrics and implement improvements in service and revenue (upselling, etc.). Ensure complia...