Job Description
Description
POSITION PURPOSE:
The Front Office Manager oversees all Front Office Operations (Night Audit, Concierge, and Front Desk) to ensure profitability, control costs, quality standards and create a welcoming and comfortable atmosphere for all hotel guests, visitors and team members.
ESSENTIAL FUNCTIONS:
Manages and positively motivates all Front Office associates on a daily basis and continuously creates a fun and creative work environment for entire team.
Responsible for department staffing, training, discipline, scheduling, and monitoring performance to ensure adherence to all service and productivity standards to provide exceptional guest satisfaction by going above and beyond everyday expectations.
Takes an active role in training all front office staff includin...