Front Office Manager - Ibis Styles Hobart

full-time Other Management Occupations

Job Description

About The Role:

Reporting to the Operation Manager, you will take full ownership of the day-to-day Front Office operation and lead a team committed to delivering warm, efficient and memorable guest experiences.

You will:

• Lead, coach and develop the Front Office team, creating a positive, accountable and high-performing culture
• Maintain a visible presence across the hotel and provide hands-on leadership during peak periods
• Oversee all Front Office operations, ensuring smooth arrivals, departures and guest interactions
• Drive guest satisfaction, loyalty enrolments, upselling and other key departmental performance measures
• Manage rosters, productivity and labour costs in line with business demands and budget expectations
• Work closely with Reservations, Housekeeping and other departments to optimise room allocation and operational flow
• Oversee VIP arrivals, groups, special req...