Job Description
A Front Office Executive is responsible for welcoming guests, managing check-in and check-out procedures, handling reservations, and providing excellent customer service. The receptionist serves as the first point of contact for guests and ensures a pleasant and efficient stay.
Key Responsibilities
* Welcome guests in a friendly and professional manner.
* Perform guest check-in and check-out procedures accurately.
* Manage room reservations, cancellations, and modifications.
* Answer telephone calls, emails, and guest inquiries promptly.
* Provide information about hotel services, facilities, and local attractions.
* Handle guest complaints and resolve issues professionally or escalate them when necessary.
* Process payments, prepare invoices, and maintain accurate billing records.
* Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
* Maintain guest records...