Front Office- Duty Manager

Full-time AGG

EOE/AA/Disabled/Veterans

A Duty Manager works closely with Guests to greet converse and assist with enquiries especially when VIP Guests long-stay Guests and others are in the hotel lobby.

What will I be doing

As a Duty Manager you will work closely with Guests to greet converse and assist with enquiries especially when VIP Guests long-stay Guests and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage record and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Understand...