Front Office Associate

Full-time Human Resources

Job Description

Health Insurance, Employee Discount, Free Meals, Be the face of heartfelt hospitality.

As a Guest Services Agent, you’ll handle front desk operations, including reception, cashiering, guest relations, and reservations. This multi-functional role offers cross‑training across key hotel departments.

Responsibilities

• Welcome guests and manage check‑in/check‑out.
• Process payments and foreign exchange transactions.
• Assist with guest inquiries, requests, and feedback.
• Promote hotel offers and upsell services.
• Support other departments (Concierge, Reservations, F&B) as needed.
• Ensure accurate reports and smooth shift transitions.

Qualifications

• Friendly, professional, and service‑oriented.
• Strong communication and attention to detail.
• Willing to work flexible shifts (AM/PM/Midnight).
• Hotel or customer service experience ...