Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.Ensure safe, effective and efficient customer service is provided throughout department.Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.Provide training, support and follow up on all aspects of Key Retailing.Coach and train customer service manager and front end supervisors.Demonstrate the ability and desire to promote, communicate...