Job Description
PURPOSE: Ensures all customers receive fast, friendly, and accurate check out service by passionately implementing the spirit of Legendary Service. Manages and schedules shifts and duties for Checkers, Courtesy Clerks, Office/Bookkeepers, Customer Service Counter and Front End Manager Assistant. Front End Manager oversees the completion of daily cash office/bookkeeping duties, customer service counter, and check out, while supporting store sales, and focusing on customer service.
DUTIES AND RESPONSIBILITIES:
Champions company and division customer service programs to meet and/or exceed the division’s customer satisfaction measurement goals.
Handles customer relations in a positive manner, including effective resolution of customer complaints.
Promotes Albertsons/Safeway’s philosophy of personalized service.
Provides fast, friendly, courteous and legendary customer service.
Improves customer relations and performs checking duties and supervisor...