Job Description
Your role:
· Manage customer queries across phone calls, email and online channels
· Manage customer appointment booking queries, confirm timings and provide timely assistance when scheduling changes occur.
· Establish and maintain positive relationships with existing customers.
· Provide prompt, efficient, and satisfactory responses to customer inquiries.
· Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
· Analyse customer data to identify patterns and insights;
and leverage this information to enhance customer relationship management strategies.
· Collaborate with other departments (marketing, front office, medical teams) to improve the TAT within CRM
Your key tasks:
· Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media
· Track and manage real-time queries on channels like Google...