Front Desk Agent

full-time Information and Record Clerks

Job Description

We are seeking a professional and friendly Front Desk Agent to join our team at our luxurious hotel in Phu Quoc, Vietnam. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer service and creating memorable experiences.

• Warmly greet and welcome guests upon arrival, providing a positive first impression
• Efficiently manage the check-in and check-out processes, ensuring all procedures are followed accurately
• Handle guest enquiries and requests promptly and professionally, anticipating needs when possible
• Maintain up-to-date knowledge of hotel services, local attractions, and ongoing promotions
• Process payments and manage cash transactions with precision
• Collaborate with other departments to ensure seamless guest experiences
• Assist with administrative tasks, including data entry and correspondence management
• Address and resolve guest complaint...