Location
zermatt, zermatt, Switzerland
Posted
July 25, 2026
Job Description
As a member of the Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo, “doing good for our guests” and “Hospitality by Heart” , is something we live every day as a team. Become a part of it! We are looking for motivated employees f or the 2026/2027 winter season (December-April) Apply now! Welcome, assist, and engage with guests throughout their stay, ensuring a personalized and memorable experience. Provide dedicated attention to VIPs, repeat guests, Kristall Club members, and special occasions. Handle guest requests, inquiries, and complaints professionally, ensuring timely resolution and service recovery. Coordinate guest preferences and special requests with all relevant departments. Maintain accurate guest profiles and participate in operational briefings to stay informed of arrivals and special requests. Conduct courtesy, pre-arrival, and pre-departure calls to enhance the guest experi...