Freight Support Specialist

Connection

Full Time Material Recording, Scheduling, Dispatching, and Distributing Workers
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Location
Merrimack, New Hampshire, United States
Posted
July 07, 2026

Job Description

Job Summary

Help keep shipments moving by resolving freight issues, supporting delivery needs, coordinating with carriers, and partnering with internal teams to deliver a smooth customer experience. The Freight Support Specialist supports Sales, customers, vendors, carriers, distribution partners, and Finance by managing freight inquiries, delivery support, freight claims, billing reviews, and transportation issue resolution. This role is ideal for someone who is detail-oriented, customer-focused, and comfortable working across multiple systems in a fast-paced logistics environment.



  • Serve as a primary point of contact for freight, delivery, carrier, and shipment-related inquiries.

  • Research and resolve delivery exceptions, missed deliveries, short shipments, address corrections, tracking updates, and proof of delivery requests.

  • Coordinate shipment reroutes, carrier pickups, freight quotes, routing guidance, and shipping solu...