Fraud Analyst

Full-time Management & Operations

About the Job

The Fraud Analyst plays a critical role evaluating, reviewing and mitigating risks and ensuring organizational practices are in-line with client contractual requirements, external regulations, as well as internal policies and procedures.

• Be Dedicated to inspecting current transactions and interactions for the program


• Address outstanding callouts that have led to or may lead to fraudulent activities and possible risks


• Maintain the credibility of the interactions coming from IntouchCX


• Recommend processes that will improve the integrity of all instructions that are being handled by the program


• Review tickets handled by CSRs for any triggers or red flags


• Review transactions that may lead to Risks, Fraud, or Manipulation


• Validate reported incidents from the Zero-Tolerance policy along with client call-outs and provide feedback to employees to c...