Food Delivery Service Account - Customer Service Representative

Full-time Other-General

We are seeking a dedicated and customer-focused Customer Service Representative to join our team at Talent Outsourcing Channel Solutions. In this full-time role, you will be the voice of our food delivery service account, providing exceptional support to our customers across all channels. Based in Cagayan de Oro, Misamis Oriental, you will play a vital part in ensuring customer satisfaction, resolving issues efficiently, and maintaining the reputation of our food delivery service partners. This position is essential to our operations, as you will be the direct point of contact for customers seeking assistance with orders, deliveries, billing enquiries, and general service support.



Key responsibilities:

Answer incoming customer calls and enquiries promptly and professionally, providing accurate information about food delivery services, menu options, order status and delivery timeframes

Process and manage customer orders, taking detailed information and ensur...