Fnb community advisor alternative channels

Full-time Other-General

Job Overview

Community Advisor – 12‑Month Hourly Rate Contract (FNB Branch). Responsible for delivering exceptional customer experience, driving sales, and supporting operational efficiency within the FNB Points of Presence network.

Key Responsibilities Serve customers promptly and professionally, ensuring their needs are fully understood. Deliver excellent customer experience aligned to Balanced Scorecard service standards. Generate net profit growth through effective sales and service support. Manage the migration of customers from traditional transactions to Self‑Service and digital channels. Grow the active customer account base and expand overall client engagement. Identify and maximise cross‑sell opportunities to strengthen customer relationships. Track, control and influence sales activities to achieve predetermined sales targets. Track, control and influence service activities to improve service efficiencies. Provide efficient administration through careful planning, a...