FNB Community Advisor Alternative Channels

Full-time Customer Service

Job Overview

To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self‑service). Ensure all interactions align with established policies, processes, and service standards.

As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents and an inclusive environment that values our differences.

This is a 12Month Fixed Term Contract based at FNB Alternative Channel (Pick A Pay Initiative).

Key Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and explain processes and requirements in a simple manner.
• Ensure compliance with rules and pr...