Location
lebowakgomo, limpopo, South-Africa
Posted
July 14, 2026
Job Description
Overview
Deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards. This role is a 12-month hourly rate contract based at FNB Alternative Channel (Pick ’n Pay Initiative).
Responsibilities
- Build and maintain strong relationships with clients and provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Effectively communicate with clients and explain processes and requirements in a simple manner.
- Ensure compliance with rules and processes with attention to detail; educate customers on the correct Banking platform aligned with their needs.
- Connect with customers by living up to the brand promise...