FNB Community Advisor Alternative Channels-2

Full-time Other-General

Community Advisor – Alternative Channel

Job Description: To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self‑service). Ensure all interactions align with established policies, processes, and service standards.

Position Type: 12‑month fixed term contract based at FNB Alternative Channel (Pick ’n Pay Initiative).

Key Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
• Ensure compliance with rules and processes and has attention to detail.
• Educate customers to the ...