Job Description
" Develop, configure, and maintain Five9 IVR applications and call flows using Five9 Studio (Visual IVR) and scripting capabilities.
" Build and maintain inbound, outbound, and blended campaign configurations including ACD routing, skill-based routing, and queue management.
" Develop integrations between Five9 and CRM/enterprise systems (Salesforce, ServiceNow, Microsoft Dynamics) using Five9 REST APIs, SOAP APIs, and pre-built connectors.
" Implement Five9 screen pops, CTI integrations, and agent desktop customizations to improve agent experience and efficiency.
" Configure and maintain Five9 Intelligent Virtual Agents (IVA) and chatbot flows for automated self-service journeys.
" Build outbound dialer campaigns (predictive, progressive, preview, and power dialers), including list management and compliance (TCPA/DNC) configurations.
" Develop real-time and hi...